Frequently Asked Questions
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Shipping & returns?
See full details here: /policies/shipping-policy · /policies/refund-policy.
Do you offer subscriptions or rewards?
Yes. Earn points with Rooted Rewards, and subscribe for automatic deliveries.
Allergen info?
Our formulas contain nut-derived oils and shea butter. Please patch test before first use.
Packaging & sustainability?
Always eco-friendly. We use UV-protected glass bottles and wooden tools — refill, reuse, or recycle.
Daily use?
Yes — start 2–3× a week and adjust to your hair’s needs.